Reviews for Westlake Apartments

Posted On: 7/16/2019

Apartment Ratings Review

Office staff are friendly and welcoming . Gym facilities are great . Maintenance services was called in due to recurring issues that wasn't fixed on first time . But Apartment Manager Tracy was happy to address the problem with no hesitation to help. Tracy is doing a phenomenal job being a Apartment Manager .
By: Verified Resident 665606     Verified Resident
Source: Excel Read Property Manager's Response

Thank you or your feedback, we are here to serve!

Posted On: 7/15/2019

Apartment Ratings Review

The area is always clean,confortable and always good service. The neighborhood is really good. Maintenance is always available when needed. I recommend living here. The location is perfect, close to the shopping centers.
By: Verified Resident 665212     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback.

Posted On: 7/15/2019

Apartment Ratings Review

It isnt bad but I've had a lot of bugs that have been very difficult to get rid of, which I'm not a huge fan of. And we have a loud neighbor that has a very loud motorcycle and someone else with a loud car that are loud at night time when I'm trying to sleep.
By: Verified Resident 665321     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback.

Posted On: 7/15/2019

Apartment Ratings Review

Building staircases need to be pressure washed, and appearance can be cleaner. Also bedrooms do not get cold , no matter the air setting. Olivia in the office is great . Not sure about the other ladies
By: Verified Resident 665211     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback. We pressure wash on rotation, if you call the office and advise your building I can see that your stairwell gets attention.

Posted On: 7/15/2019

Apartment Ratings Review

Nice community but the water bill is too high. It will be better to stay at an house than this apartment. They calculate the water by how many tenants do you have and how many apartment the building have?
By: Verified Resident 665281     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback. We use a rubs system and we are happy to share this calculation with you if you stop by the office.

Posted On: 7/12/2019

Apartment Ratings Review

Overall, living here is fine and the staff is great, but it is ALWAYS dirty. There are cigarette butts and trash everywhere and the breezeways are never cleaned. I am embarrassed to have people over and my friends have made comments about gross it is.
By: Verified Resident 663950     Verified Resident
Source: Excel Read Property Manager's Response

We apologize that you are experiencing this, if you can call the office and advise your building number I will get this taken care for you.

Posted On: 7/11/2019

Apartment Ratings Review

The maintenance staff member that assisted us with our request recently, Michael did an excellent job with fixing the issues we had quickly. He was very professional and courteous and seems incredibly knowledgeable about the job. We were very impressed and see how hard he works every day. We appreciate that he fixed everything perfectly and are thankful for all of the maintenance and other staff here. We have been here for quite a while and we always are pleased with everyone we work with here at Westlake Apartments Review. They all work tremendously hard and I 'm sure it is in a thankless position. As a tenant, I am only 1 person in a community of many that want to feel safe, have functioning appliances, a peaceful and comfortable home and feel our issues are important. We forget how many others are putting in requests and all the tasks that go into running, monitoring and upkeep of a community with each individual tenant and family. They grounds here are beautiful, everything works perfectly in our home and we feel safe because of their hard work. They address each and every situation, request, and task in a very timely, professional and positive manner. I am glad to have chosen this to be our home because of the manager, staff and maintenance here because I know they care and make me feel like I 'm important and it is important to them that they are making this the best home they possibly can for me and all the other members of this great community. Highly recommend this community to all professionals, families, and retirees where you can enjoy your home and community each day. It 's nice to have a place to come to where it feels like home and with people who care.
By: anonymous     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback. Michael has been a great asset to our Team

Posted On: 7/11/2019

Yelp Review

The maintenance staff member that assisted us with our request recently, Michael did an excellent job with fixing the issues we had quickly. He was very professional and courteous and seems incredibly knowledgeable about the job. We were very impressed and see how hard he works every day. We appreciate that he fixed everything perfectly and are thankful for all of the maintenance and other staff here. We have been here for quite a while and we always are pleased with everyone we work with here at Westlake Apartments Review. They all work tremendously hard and I'm sure it is in a thankless position. As a tenant, I am only 1 person in a community of many that want to feel safe, have functioning appliances, a peaceful and comfortable home and feel our issues are important. We forget how many others are putting in requests and all the tasks that go into running, monitoring and upkeep of a community with each individual tenant and family. They grounds here are beautiful, everything works perfectly in our home and we feel safe because of their hard work. They address each and every situation, request, and task in a very timely, professional and positive manner. I am glad to have chosen this to be our home because of the manager, staff and maintenance here because I know they care and make me feel like I'm important and it is important to them that they are making this the best home they possibly can for me and all the other members of this great community. Highly recommend this community to all professionals, families, and retirees where you can enjoy your home and community each day. It's nice to have a place to come to where it feels like home and with people who care.
By: Joanne E.     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback! We appreciate your  comments and hope you will remain a resident for years to come!

Posted On: 7/10/2019

Apartment Ratings Review

Friendly community. My experience here has gotten steadily better since I moved in. I truly believe it's a good value for the money. I do like that I'm centrally located near the mall, near I-4 and close to 417. There does seem to be a perpetual problem with the front gates, but i've never been locked out, so no biggie
By: Verified Resident 663309     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback, we agree the access to local highways is great and location for price is outstanding.

Posted On: 7/8/2019

Apartment Ratings Review

The Apartment was comfortable, maintenance was done quickly, there was tons of parking spaces available. But it wasn't a community were I felt safe. Gate was always open, the staff act as police officers but not for your safety but to help a towing company profit from you by towing your car and causing you to pay hundreds of dollars in towing fees just because the office doesn't have the time to properly communicate with you. Even though they advertise the place as a gated community the gate is open around 90% of the time I lived the for the past 3 years.
By: Verified Resident 662437     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback. The gates operate when not damaged and close at 7 pm daily. The towing company does tow vehicles when tags are expired, illegally parked, etc. I can assure you that we do not enjoy finding vehicles on site in operable or expired, so we have to do our part to ensure the Community is free of this.

Posted On: 7/8/2019

Apartment Ratings Review

We've enjoyed loving here so far. They care about your experience in and out of your apartment. The area is nice and quiet. The prices are at the more affordable end of the luxury communities in the area. Unlike the other luxury communities, their gate actually works and is closed all hours of the day. So far, so good.
By: Verified Resident 662184     Verified Resident
Source: Excel Read Property Manager's Response

Thank yo for your feedback, we are glad you are enjoying your stay

Posted On: 7/4/2019

Apartment Ratings Review

The carpets were really dirty when we moved in and the entry ways are always dirty. There's a woman named Ingred that works at the front desk and she's the rudest person. She never greats you like the other ladies do, she never smiles and if you have a question or a concern she acts as tho it's a burdon to answer it. Two of the maintenance guys are extremely rude as well. One bald man and the other one has a pony tail, both of them are --------. The corporate needs to take action on those 3 employees because of their unprofessional behavior.
By: Verified Resident 660610     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback. I am sorry to hear that you are having difficulties with our associates. Id like to discuss this matter with you further if you could email me directly at [email protected] Review.com I would like to also address your carpet issue, as almost every apartment has new carpeting and plank flooring when moved in since we are currently renovating Apartments Review. I would like the opportunity to address your concerns. I look forward to hearing from you.

Posted On: 7/2/2019

Apartment Ratings Review

Living here in Westlake has been a good experience so far. For the most part the neighborhood is quite, neighbors are nice, staff is helpful, the area is clean and I feel safe. I enjoy the peace that the neighborhood offers and how close it is to shopping. The complex has been quick to fix things inside the apartment. There are some dark places around the complex at night but that would be my only complaint.
By: Verified Resident 659465     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback. If you would like to email me and share your concerns about the dark areas, I would love to hear it and see if we can cure this issue whether it be a light out or additional lighting needed to be added.

Posted On: 7/1/2019

Apartment Ratings Review

Great community to live in, very clean and a lot more quiet than other communities. I always refer people here when they are searching for a place to live. The manager (Tracy) is amazing and very helpful. The location is also great, you are located in the middle of all the most popular stores and next to I-4.
By: Verified Resident 659308     Verified Resident
Source: Excel Read Property Manager's Response

We are happy that you have chosen Westlake as your new home. We strive to be very helpful everyday, so we are happy that we have been able to assist you in your needs. Please continue to reach out so that we may continue to serve you.

Posted On: 7/1/2019

Apartment Ratings Review

Moving from owning a home to apartment has been a stressful transition. The staff at Westlake are very kind and helpful. The pool is nice, my kids love it, but on the weekends and evenings I try to stay away due to the foul language used by other adults. I'd like to think that this is a secure community, but Ive seen a few people leave by walking out of the open gates daily.
By: Verified Resident 659276     Verified Resident
Source: Excel Read Property Manager's Response

We are so happy to have you at Westlake. I apologize for the foul language you are hearing at the pool. If the office is open and you would like us to address us, please let us know. The walk through gate is a requirement at every Community. We have residents without cars so you will always have residents walking in and out. Enjoy your new home and if we can be of any assistance please let us know.

Posted On: 7/1/2019

Apartment Ratings Review

Great environment, nice neighbors, friendly staff. I feel safe and welcome. Weight room and pool very clean. Great parking, well lit and very safe. Landscaping looks very good as well. Overall recommend this place
By: Verified Resident 659330     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback. We appreciate your comments. If we can ever be of assistance please do not hesitate to let us know.

Posted On: 7/1/2019

Apartment Ratings Review

Quiet so far nobody really talks to anybody still no can't really say much about something I haven't experienced there's a flight school nearby that a lot of the pilots butter training to become pilots live in the neighborhood so they pretty much stick to each other there are some children in the neighborhood and they seem to play well with each other there's two pools which seem to be busy if you have dogs this place is great cuz I have a dog park and they had plenty of poop stations to get bags to clean up after your dogsother than that I can't say much so I haven't been there long enough to truly give an answer for what he is like
By: Verified Resident 659288     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback. We are glad that you are settling into Westlake. If we can ever be of any assistance or further help you get settled, please do let us know.

Posted On: 7/1/2019

Apartment Ratings Review

It's quiet, never had a problem. The office is really nice. Every time I put in to have something fixed, the maintenance people always come and fix it. I love it there. Never an issue. Everyone is great.
By: Verified Resident 659309     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your review. We appreciate your comments. If we can ever be of any further assistance do not hesitate to ask.

Posted On: 7/1/2019

Apartment Ratings Review

Great location. Nice apartment layout. Property is kept neat & clean. Very happy with office staff & maintenance they respind quickly to sevice calls. I have lived here a long time because rents are comparable but i like the park setting
By: Verified Resident 659275     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback, we appreciate your comments. If we can be of any assistance please let us know. We agree the location is awesome!

Posted On: 7/1/2019

Apartment Ratings Review

Apartments Review are kind of roach infested so it's hard to constantly keep up. If anything is broken they're fast to fix it and the office staff is nice, the gates are always broken but the gate codes never work so it's weird. Need WAY better pest control though.
By: Verified Resident 659379     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your feedback. Great news, we are changing Pest Control Services and you will see this change in August. Please email me directly with your apartment number so that I may know of your issue and address it for you. [email protected] Review.com

Posted On: 7/1/2019

Apartment Ratings Review

the day i apply to this apartment, front desk agent ingrid was kinda not so welcoming to me. there is another customer before me which is a woman, but when she about to take care of me. she didnt even greet me like the way she did to other customer. she gave me kinda bad looks and the way she talk to me. she didnt even gave me receipt for my payment. she just told me to just look it up online in a few days. shes not a good front desk. then after a month or two on the day i move in.. some of the apartment close to me that has a dog dont even have a dog leash in it.. they just let their dog run all over the place.. the dog is really big and dangerous.. i report it once but it seems the front desk dont really care about their other tenants since i dont see any action being taken to this people that has big dog in their apartment
By: Verified Resident 659310     Verified Resident
Source: Excel Read Property Manager's Response

Hello, thank you for your feedback. I apologize that you feel as though you were not greeted properly. I would love to discuss this matter with you further, can you please contact me at the office and or email me at [email protected] Review.com I want to make this situation right and ensure that you are happy with your stay at Westlake despite your initial interaction.

Posted On: 5/21/2019

Apartment Ratings Review

I loved living here. Sadly, I had to move for a new job. Always has fast maintenance and a great office staff. The location is great too. It is close to good stores and good restaurant options. Also a quiet place to live.
By: anonymous     Verified Resident
Source: Excel Read Property Manager's Response

Thank you for your review. We are so happy that you enjoyed your stay here. It is quiet and off the highway which always makes things peaceful. If you are ever looking again, please come back home. Best Wishes in your new place .

Posted On: 5/21/2019

Apartment Ratings Review

I love this community because of the attentive staff and great floor plans! Maintenance responds quickly every time, we are very happy here! Ask for Olivia in the leasing office, she will always greet you with a smile!
By: knorat96     Verified Resident
Source: Excel Read Property Manager's Response

We are so happy to hear that you enjoy living at Westlake. If we can be of any assistance please do reach out, we are here to help.

Posted On: 5/5/2019

Google My Business Review

I don't live here but my girlfriend rents. It's ok. I guess it's livable. She's never complains about maintenance or pests.
By: E. Jester     Verified Resident
Source: Excel Read Property Manager's Response

Thanks for your non resident review. If your girlfriend ever needs anything, please tell her to let us know.

Posted On: 4/12/2019

Apartments Review

Good to be Home Best place we ever lived and can't imagine living anywhere else. Beautiful grounds, very clean, and comfortable environment. Apartments Review are great sizes. Office and maintenance staff are professional, friendly and helpful. They are always courteous and respond to requests quickly and are very efficient. Everyone here has made us feel valued and important. They go above and beyond and work diligently to resolve any issues. Maintenance staff are very knowledgeable and resolve issues completely. Management and office staff work effortlessly to improve, update and maintain the community, Apartments Review and grounds. They take the community and residents very seriously and make it a safe, friendly and respectful environment and like home. Love living here.
By: User     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for the great review. We love that you enjoy living here. If we can be of any further assistance please do let us know.

Posted On: 11/6/2018

Happy to be here :-)

This has been a good place for my husband and I to live here and we have everything need and when something has needed attention or there was a problem I have always been able to get immediate response. I really like the staff in the office and I always feel comfortable talking to them about an issue I'm having. It's a lovely workout room and pool too!
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for the great review. We love that you enjoy living here. If we can be of any further assistance please do let us know.

Overall Rating

4 out of 5 stars

Ratings By Category

Parking
5 out of 5 stars
Amenities
5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
5 out of 5 stars